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Technical Support and Engineering Services

We provide expert assistance throughout system deployment, operation, and maintenance, helping customers achieve reliable performance and long-term value from their monitoring solutions.

Complimentary Technical Support:

Please email our support team at support@kmi.com, with a guaranteed answer within 3 business days. If applicable, indicate the current software or firmware version.

Repair Services:

Please visit our Real-Time RMA PROCESSING PORTAL to begin your Repair Process.

Direct telephone support by our engineers, training courses, system design or other engineering services:

Please contact our Services team by completing the form for a support contract quotation.

FEEDBACK:

Please complete the Form or email our team at feedback@contact.kmi.com.

Kinemetrics and Quanterra® provide installation and repair services for all our current products.

Downloads:

For access to manuals, software downloads, and detailed support of our products please visit wiki.kmi.com. Log in required, for Support Wiki password requests please Click Here.

For detailed support information on Q330 products please visit www.q330.com and for Q8 products please visit www.qantix.com. Quanterra® maintains and supports the firmware and software suites for the Q330 and Q8 products.

Legacy Products

Our Legacy Products and Resources provide access to historical product information, documentation, software, and support materials for previously released systems. These resources help customers maintain, operate, and extend the value of their existing equipment and installations.

LEGACY PRODUCTS

RESOURCES

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