Technical Support and Engineering Services

For complimentary technical support, please email our support team at, with a guaranteed answer within 3 business days. If applicable, indicate the current software or firmware version.

For direct telephone support by our engineers, training courses, system design or other engineering services, please contact our Services team by completing the form for a support contract quotation.

For Repair services, please complete the Form by choosing “Repairs” from the drop down menu “What service are you inquiring about?”

For your Feedback, please complete the Form or email our team at

Kinemetrics and Quanterra® provide installation and repair services for all our current products.


For access to manuals, software downloads, and detailed support of our products please visit Log in required, for Support Wiki password requests please Click Here.

For detailed support information on Q330 products please visit

Quanterra® maintains and supports the firmware and software suites for the Q330 products.